Axon Pulse - Delete Account

You can request deletion of your Axon Pulse account and the personal data associated with it. This page explains how, what gets deleted, and how long it takes.

The fastest way: delete in-app

If you have the Axon Pulse mobile app and can sign in, the quickest path is inside the app:

Settings > Account > Delete Account

This kicks off the deletion process immediately and notifies your club.

If you can't sign in

If you've lost access to the app, no longer have the device, or can't reach your account for any other reason, email us and we'll process the request manually.

Email: `support@axonperform.com`

Subject: Account deletion request

Please include:

- Your full name

- The email address on the account (if known)

- The club or organisation that provisioned your account

- Confirmation that you are the account holder or have authority to act on their behalf

We may need to verify your identity before processing the request to protect your account from unauthorised deletion.

What gets deleted

When your deletion request is processed, we delete:

- Your athlete or staff profile in Axon HQ

- Your authentication credentials and sign-in tokens

- Your wellness check-in responses

- The health and wellness data Axon holds about you from the Axon Pulse mobile app, including data synced from Apple HealthKit, Health Connect, Garmin, WHOOP, and other connected sources

- Your training-load, recovery, and biometric data

- Your medical and availability records (where Axon is processing them on your club's behalf)

Deletion is propagated to Sahha, our health-data sub-processor (sahha.ai), so the data Sahha holds against your external user ID is also removed.

What is not deleted

- Data that has been anonymised and incorporated into aggregated reporting where it no longer identifies you may be retained.

- Records we are legally required to keep for tax, accounting, audit, or regulatory reasons may be retained for the legally required period (typically up to 7 years), after which they are deleted.

- Backups rotate on a rolling basis. Deleted data may continue to exist in backup snapshots for up to 90 days, after which it is overwritten in the normal backup cycle. Backups are not used for any purpose other than disaster recovery.

- Performance data your club has independently exported out of Axon (for example into their own reporting tools) is held by your club and not within Axon's control to delete.

How long it takes

- In-app deletion: the request is logged immediately. Your club is notified. Profile and identifier data is deleted within 30 days.

- Email request: we acknowledge within 2 business days. After identity verification, deletion is completed within 30 days.

Where we are required to consult with your club before deleting (for example because your club is the data controller under our Data Processing Agreement), we will tell you and provide a timeline.

Your rights

Account deletion is one of several rights you may have under data protection law. Depending on where you are, you may also have the right to:

- Access the personal data we hold about you

- Correct inaccurate data

- Object to processing

- Receive your data in a portable format

See our Privacy Policy (https://axonperform.com/privacy) for the full list of your rights and how to exercise them.

Questions

Email: `privacy@axonperform.com` (privacy matters) or `support@axonperform.com` (everything else)

Axon Perform Ltd

NZBN 9429053275806